The biggest obstacle to AI adoption in B2B professional services isn’t the technology. It’s the culture. While most firms are busy evaluating tools, the real question is: how are you preparing your people? Because the firms gaining traction with AI
It can be tempting to frame the adoption of generative AI as a tech initiative. Something for innovation labs, IT, or the analytics team to pilot while the rest of the business watches from the sidelines. But the professional services firms leading the
AI isn’t just changing how work gets done. It’s changing how clients expect to pay for it. The traditional time-and-materials (T&M) pricing model, long the default in professional services, is increasingly misaligned with the efficiency and flexibility