Insights on How to Productize Services and Solution Offerings

A collection of news, insights, and best practices for productizing services, conducting market research, developing new products, and commercializing offerings.

Moving to a Product Friendly Culture

Many business-to-business services organizations are beginning to realize the accelerated growth potential of scalable, more productized business models. The opportunity to create higher customer value at a lower cost has led many organizations to make big moves to capitalize on the promise of a productized business model and evolve their culture to be more "product friendly." They are looking to change their cultures to enthusiastically support their offerings' diversification and prioritize building new scalable products that augment their existing portfolio of 1-to-1 services. 

moving to a product friendly culture
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How to avoid solving the wrong customer problem

Updated October 2026.

To avoid solving the wrong customer problem, don’t accept the first answer a customer gives you. Vecteris recommends a hypothesis-driven approach to voice of customer research: write down what you believe the problem is, test it in interviews, and keep asking “why” until you reach the root cause. Then confirm the problem is both urgent, meaning the customer needs it solved within the year, and expensive, meaning they will commit budget or people to solving it.

Do you ever feel like you’ve done everything you’re supposed to do, but you’re still coming up short in your product innovation efforts? Or that you’re investing in the wrong product ideas?

New product teams struggle to find the time to talk to customers. Even when they do, they don’t always go deep enough in their research, which can lead them to build the wrong product or feature. By adopting a hypothesis-driven approach to gathering voice of customer data and testing assumptions, your team can spend its time and effort on products customers will love.

Illustration of a researcher reviewing three customer profiles on a large screen beside a question mark
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